Fxpro set a position lock without triggering, causing me a loss of $40,000. Contact customer service and they will delete my account directly

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Fxpro set a position lock without triggering, causing me a loss of $40,000. Contact customer service and they will delete my account directly.

The cause of the incident occurred in 2022. When the crude oil soared, the breakthrough purchase lock I set up was not triggered, which eventually led to my warehouse explosion, and the overnight interest randomly charged by the platform did not provide me with a fee certificate. I asked the reason why they actually deleted my account directly. Isn't they guilty? They are very good at doing this. Fxpro's risk control is different from that outside the mainland. It is because we don't have a regulatory department that they dare to encroach on our property! The following is the email I sent to them after the warehouse was to change the account to hedging mode:

Then I have been defending my rights until now in 2024. I once reported this matter to the FCA financial supervision department in the United Kingdom. Their reply was: Chinese users are not supervised by them, which is also expected! The following is the content of their reply to my email:

Many people will ask why they chose to call the police on July 28, 2024 and didn't call the police earlier? Because I saw on the foreign exchange Tianyan that Ms. Li was also trading on the fxpro platform and finally cheated 920,000 yuan to the police. She did not recover the loss. I believe that many people in the circle have seen this report, so I just want to try to use the Internet to see if the loss can be recovered! Another point was that at that time, my mind was blank because of the arrears, but from the situation of this police, it was difficult to recover the loss even if I went to the police at that time, because the criminal police checked the bank card information of the other party and said that they transferred all the money we transferred in a few minutes, and it was difficult for ordinary people to call the police in time in time!

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